Due to the nature of this business, delivery costs vary from product to product. If purchased through Etsy, the delivery will be set out on the product page.
– Dispatch is typically within 48 hours, delivery time 2-3 working days but allow up to 5 working days
– Items which are not held in stock but available to order can take up to 4 weeks
For delivery outside of Mainland UK, please contact me for delivery costs and times prior to order.
We operate Monday to Friday online, excluding bank holidays, so any orders placed on the weekend will be dispatched on the Monday providing it’s in stock. During busy periods, your parcel may take slightly longer to arrive but we will do our best to keep you updated. If you have any queries, please do not hesitate to get in touch. Our couriers will try to deliver your order on the first attempt, but please understand that they may experience delays with adverse weather or breakdowns which are out of our control.
If you miss a delivery you will be able to contact the courier directly using the information on the calling card to organise your delivery. When you receive your order, please take care to fully inspect your items to ensure you are happy with them before throwing out packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled. If you believe parts may be missing from your order, please contact us before attempting to assemble or returning.
REFUNDS AND EXCHANGES TERMS & CONDITIONS
We want you to be satisfied with every item you receive, however we understand that sometimes you may want to return an item – it’s ok! We don’t mind! Whether its a vintage item or something we have upcycled...
If you aren’t totally satisfied with your order, you can return it to us in its original condition and packaging within 14 days for a full refund, excluding original delivery costs and up to 28 days for a credit note, excluding delivery costs. If it has been assembled or the packaging is incomplete or imperfect you may not be eligible for a full reimbursement.
Please email us at firstname.lastname@example.org and we can send you a returns form for you to complete and send back to us. Returns will need to be sent to –
You are responsible for covering the returns postage costs. We recommend that you add insurance as we are not responsible for any item damaged during transit on route back to us so make sure you use ALL the original packaging. As you may not be entitled to a fill or partial refund.
The Old Gas Station Studio
Brambledown Garage Lower Road
Kent ME12 3SR
If you believe your item is faulty, please contact us straight away via the website/facebook or email email@example.com and we can advise you of the next steps you need to take. Please do not attempt to fix it yourself or via a third party as this will affect your entitlement to a refund, exchange or any form of compensation. If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.
Once we have received your item we will contact you to discuss whether a refund or replacement will be issued.